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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Swallow you pride and come out on top.

Contacting and arranging a debt plan is nerve wrecking and embarrassing to say the least but after a couple of minutes on the phone you ease and start to plan and take back control. Definitely worth breaking that vicious circle. Reviewed on: 22nd July 2021

Brilliant understanding and helpful

They were fantastic from the start until I finished with them, always willing to listen and so helpful I don’t know where I would be now if I hadn’t of used this charity absolutely fantastic Reviewed on: 22nd July 2021

Great debt company

I am so pleased to have rang Stepchange. They have really helped me in every which way. I would highly recommend them to anybody in debt. They listen and help and do not judge you. Im on the road to nearly finishing my debts. Long road but Im getting there Reviewed on: 22nd July 2021

Saved my life!

Without StepChange l was staring into the abyss, no way out just debt spiralling out of control, but one phone call saved me, can’t thank you enough. Reviewed on: 22nd July 2021

Very helpful

Stepchange has helped us in our darkest time…can’t thank you enough! Reviewed on: 22nd July 2021

Thank you!

I owe StepChange a great big thank you, as without them I hate to think how big my financial mess would have got. From the point of first contact I received great support with no judgement and a few years on I am now just 6 payments away from being debt free. Facing my debt head on was not an easy process but StepChange really did walk me through each step and made it as manageable as possible. I know that support is just a phone call or email away, which is also very reassuring. It's probably no surprise to hear but I would absolutely recommend contacting StepChange if you want to get back on top of your finances. Reviewed on: 22nd July 2021

Best of the best

The most helpful and friendly people you could ask for . Helped me when I needed it most. Would go as far to say they could well be lifesavers in what is a very hard time for a lot of people Reviewed on: 22nd July 2021

Saving lives

They are amazing taking untold pressure off me and helping me manage money Reviewed on: 22nd July 2021

Life made easier

I was so worried about the mess I had got myself into financially. Stepchange are so helpful and they go above and beyond to help! Reviewed on: 22nd July 2021

Super happy

Helped out from 1st step and always been on hand ever since!! Well done! Reviewed on: 22nd July 2021

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