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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Good customer service

Very happy with step change any concerns I can phone them any time and there be happy to help. Reviewed on: 22nd July 2021

Peace of mind

Was struggling and luckily I saw adverts and made contact. Was given all the right information of how to pay off my debt and still have money to meet my everyday need and was relief that there is such a help out there Reviewed on: 22nd July 2021

Saved me

Helped me listened to me and understood. Couldn’t ask for better service!!! Reviewed on: 22nd July 2021

Best thing I ever did

The day I contacted step change was a huge turning point. I was out of work and didn’t know where to turn. That was 4 years ago, I’ve got about 6 years left to go but I’m in full time employment now and having the plan in place has helped so much Reviewed on: 22nd July 2021

I have given stepchange top marks, they have financiallyreally helped and I wish I knew about them sooner, I do recommend them to friends and family

A few years ago I called stepchange they were so helpful and easy to set up my payment plan, it's helped me so much as all I was doing was paying off interest and was getting nowhere except in more debt! Now it feels really good to know my debt is nearly paid and its been stress free. Every year I do a review and can either up my money or keep it the same aldepending on my circumstances Reviewed on: 22nd July 2021

Recommenwd

They have helped me a lot. I got into debt when my wife passed Reviewed on: 22nd July 2021

Saved my sanity

I've been with Stepchange since 2014, my last payment is next month. They've taken the stress and hassle away from the first phonecall. Cant recommend them enough! Reviewed on: 22nd July 2021

Stepchange gave us peace of mind

That first phonecall to stepchange was the hardest me n wife made. But glad we did. Stepchange put us back in control of our finances. We will be forever grateful Reviewed on: 22nd July 2021

Don't struggle let the experts help

Stephanie helped me when I was at an all-time low, I didn't know what to do with all the debt but they sorted everything out and I am now nearly debt free Reviewed on: 22nd July 2021

Non judgemental, understanding, friendly, very helpful, patient.

Friendly, helpful, kind, patient, informative, understanding. Would 100% recommend Reviewed on: 22nd July 2021

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