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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Mr S. Owusu

Step change people are professionals and fantastic. Reviewed on: 22nd July 2021

Best Debt Management

Step change have looked after my debts admiably despite some awkward times when further debts arose & they've made me feel more human with less worry even though its going to take exceptional time to repay Reviewed on: 22nd July 2021

They saved me from real trouble

Right from day one they cared, understood, gave great advice and helped me sort out my financial pickle. I have had a DMP with Step Change for seven years and every time I ever have any dealings with them it’s easy to contact them, they always call back and their customer service is always spot on. I don’t know what I would have done without Step Change. Awesome company and need to be acknowledged and commended for that. Reviewed on: 22nd July 2021

Peace of mind

I feel better now my finances are in order. Everyone at Step Change is helpful and friendly and easy to talk to Reviewed on: 22nd July 2021

Totally brilliant organisation

Stepchange stepped in and sorted our lives out, we can’t thank them enough Reviewed on: 22nd July 2021

Kind and Courteous

The team are always friendly, informed and clear with their advice. Reviewed on: 22nd July 2021

Very friendly but professional

Took all the strain out of my situation and made a constructive plan Reviewed on: 22nd July 2021

Stress Free

My debt was spiralling out of control and leading to a very stressful time of my life. I was recommended Step Change by one of the companies I was in debt with. Upon contacting them I was made to feel at ease and a lot of my panic was removed. Now paid over half of my debt off and looking forward to becoming debt free in the near future. Reviewed on: 22nd July 2021

Really made a difference

Solved a bad problem for me,very helpful and understanding.No talking down to me during a difficult time. Reviewed on: 22nd July 2021

Fantastic!

I was so worried about calling them but it couldn’t have gone better. So friendly and compassionate. If you’re thinking about calling them just do it! You will be so glad you did! Reviewed on: 22nd July 2021

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