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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Life savers

Excellent help and advice and help sort it out finances Reviewed on: 22nd July 2021

Ask for help. Make the start

Helped all. the way They point you in the right direction Reviewed on: 22nd July 2021

Mr S. Owusu

Step change people are professionals and fantastic. Reviewed on: 22nd July 2021

Best Debt Management

Step change have looked after my debts admiably despite some awkward times when further debts arose & they've made me feel more human with less worry even though its going to take exceptional time to repay Reviewed on: 22nd July 2021

They saved me from real trouble

Right from day one they cared, understood, gave great advice and helped me sort out my financial pickle. I have had a DMP with Step Change for seven years and every time I ever have any dealings with them it’s easy to contact them, they always call back and their customer service is always spot on. I don’t know what I would have done without Step Change. Awesome company and need to be acknowledged and commended for that. Reviewed on: 22nd July 2021

Peace of mind

I feel better now my finances are in order. Everyone at Step Change is helpful and friendly and easy to talk to Reviewed on: 22nd July 2021

Totally brilliant organisation

Stepchange stepped in and sorted our lives out, we can’t thank them enough Reviewed on: 22nd July 2021

Kind and Courteous

The team are always friendly, informed and clear with their advice. Reviewed on: 22nd July 2021

Very friendly but professional

Took all the strain out of my situation and made a constructive plan Reviewed on: 22nd July 2021

Stress Free

My debt was spiralling out of control and leading to a very stressful time of my life. I was recommended Step Change by one of the companies I was in debt with. Upon contacting them I was made to feel at ease and a lot of my panic was removed. Now paid over half of my debt off and looking forward to becoming debt free in the near future. Reviewed on: 22nd July 2021

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