Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Invaluable Help During Intolerable Times

The fantastic advice from their caring, well trained volunteers turned my life around and made me able to see a future again. I will be forever in their debt but noone elses! Reviewed on: 22nd July 2021

Stepchange has helped me enormously and I am very grateful I got in touch with them

My experience with them as been nothing more than completely satisfactory and I recommend them to anybody who is in the same situation has I was the first time I got in touch with them Reviewed on: 22nd July 2021

Dont hesitate if in debt

Very friendly advisors who assist in sorting your budget and affordable plan and help if you are struggling Reviewed on: 22nd July 2021

Amazing

So helpful and are helping me get back on track with my finances Reviewed on: 22nd July 2021

Great service, always very helpful and make the process easy

I was really embarrassed to have to ring stepchange but I had nothing to worry about, the staff are helpful, knowledgeable and kind. I didn't that they were trying to put me down in any way and am so glad I contacted them Reviewed on: 22nd July 2021

Great and simple support

I have found all the personnel that I have felt with at StepChange to be very professional and helpful at all times. Reviewed on: 22nd July 2021

M Roberts

They took a total disaster of a credit history of mine and are in the process of rebuilding it in a professional and sympathetic manner. Reviewed on: 22nd July 2021

So helpful.

Step change have been amazing for me and my husband when we didn’t see a way out from all our debt, forever understanding and caring as well as knowledgeable, cannot recommend them enough. Reviewed on: 22nd July 2021

Unconditional help

Understanding, clear professional help, Angels Reviewed on: 22nd July 2021

I am in control

After years of feeling finances were out of control and heading to a dark place, I discovered Step Change. At last I’m in safe hands. Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 4.33 from 28 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt advice
from My Debt Plan 4.84 from 386 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub