Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

View other StepChange products

4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Really made a difference

Solved a bad problem for me,very helpful and understanding.No talking down to me during a difficult time. Reviewed on: 22nd July 2021

Fantastic!

I was so worried about calling them but it couldn’t have gone better. So friendly and compassionate. If you’re thinking about calling them just do it! You will be so glad you did! Reviewed on: 22nd July 2021

First Clasd

Just brilliant from start to finish Reviewed on: 22nd July 2021

Amazing helpful people helped me so much

When I thought I couldn’t cope as the debt was drowning me they helped me so much got everything sorted and let me live again without being scared to answer the phone. Never once did they make me feel bad about myself. Reviewed on: 22nd July 2021

Wonderful service

They have taken the stress out of falling into debt , this debt was no cause of my own and they are an amazing company. Reviewed on: 22nd July 2021

Understanding Organisation

They listen and support you and always let you knoe they are there for you and always giving g financial guidance Reviewed on: 22nd July 2021

Great service and easy to use

I wish I would of found them sooner. Thanks Reviewed on: 22nd July 2021

Saved our future

We were struggling to make ends meet and building up more and more debt to try and get ourselves out of a hole. StepChange put a debt management plan in place and helped us manage our creditors. I can finally see the light at the end of the tunnel and it’s made us more money smart too Reviewed on: 22nd July 2021

Best thing I ever did

So understanding and helpful with a very embarrassing and stressful situation it felt like they had taken a huge weight off my shoulders Reviewed on: 22nd July 2021

Step change help

I would have been lost with out thier help can not say enough adout the help they provided Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.18 from 4 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt advice
from Money Wellness 4.88 from 6473 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub