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StepChange: Debt advice reviews

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4.95
Based on 15,589 reviews, last reviewed 6th May 2026
28167% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
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Latest highest rating:

5

Desperate At the time I had these debts I could see no way out of it till somebody told me about stepchange Reviewed on: 6th May 2026
Lyn's avatar
Lyn

Latest lowest rating:

1

StepChange helped me to sort my finances and life ou... StepChange helped me to sort my finances and life out without judgement. I can now sleep at night without worry and I’m not afraid to open my post any... Read more Reviewed on: 6th May 2026
Jane Ocain's avatar
Jane Ocain
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15589)

Very very helpful and eased all my worry about debts

5
They have been so helpful and helped me arrange easier payments for me to pay my outstanding debts which arrived after my husband died. Also I did have a small hiccup when my household bills were increased but they Sorted it all out. Very grateful to them and to me they are very understanding to talk to and their help is beyond belief. So glad I chose them. Reviewed on: 8th July 2020
Christine faulkner's avatar
Christine faulkner

Step Change gave me my life back

5
We were at the point where our debts were all I could think about, and I couldn't see a way out, when I called StepChange. They helped us to work out a budget and suggested a debt management plan. Our debts will be paid off in just over 5 years, and I can now sleep again! Would happily recommend them to anyone in a similar situation. Reviewed on: 8th July 2020
Donna's avatar
Donna

Absolute relief

5
From my very first contact with Stepchange on the internet to all my phone calls with various staff members I can honestly what terrific understanding team they are. From having sleepless nights I now feel in control of my debt and always enjoy a good sleep . Thank you StepChange Reviewed on: 8th July 2020
Gill's avatar
Gill

Step Change changed my life

5
Always helpful and never judgemental. Reviewed on: 8th July 2020
Sue Willmer's avatar
Sue Willmer

Life changer

5
Step change are very good, they have help me organise my debts and I now feel at easy. What a life changer. Reviewed on: 8th July 2020
Aminata 's avatar
Aminata

Helpful & understanding

5
Always offer great advice, clear and concise debt management and supportive understanding staff. Reviewed on: 8th July 2020
Bev's avatar
Bev

Excellent they keep you up to date on everything

5
If I have any problems I just pick up the phone ring them and they listen to you and they sirt my problems out. Which puts my mind at ease Reviewed on: 8th July 2020
Bryan Macdonald's avatar
Bryan Macdonald

Amazing set up....

5
They organised my debt to do monthly payments .... I forget I have it... it’s direct debit and regular reviews to check I’m managing my payments to my budget... never hear from my creditors ...step change do it all... best thing ever.. no more worries. Reviewed on: 8th July 2020
Alex Jameson's avatar
Alex Jameson

Your life given back

5
When my husband suddenly was ask to take early retirement due to illness over a period of time we thought he was getting a lump sum but no only his mouth wages. We tried to manage it but life was miserable then we were told they will help. Amazing they just took hold of our depts worked out what we could afford now we have our life back and enjoying our retirement and no worries thank you for giving us our life again we've never looked back A10 service Reviewed on: 8th July 2020
Charles and Katleen Cooper's avatar
Charles and Katleen Cooper

Professional and caring

5
From initial consultation the advisors have been on hand to support and not judge me. Advice offered was tailored to my needs and helped in calming persistent anxiety. Reviewed on: 8th July 2020
V's avatar
V

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