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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Step Change a life saver

I owe my life to Step Change. This is because they have understanding, compassionate, approachable and helpful counselors who helped me out of my depth of despair and at my lowest point in life. i would definitely recommend them to any one in financial difficulty. To the counselors and advisors, I say a big THANK YOU FOR MY LIFE! Reviewed on: 22nd July 2021

The Best

I was in despair about my debts until I found out about Stepchange. From the moment I contacted them I found the staf very helpful, polite and friendly. They are knowledgeable and advised me the best steps to take. Reviewed on: 22nd July 2021

Invaluable Help During Intolerable Times

The fantastic advice from their caring, well trained volunteers turned my life around and made me able to see a future again. I will be forever in their debt but noone elses! Reviewed on: 22nd July 2021

Stepchange has helped me enormously and I am very grateful I got in touch with them

My experience with them as been nothing more than completely satisfactory and I recommend them to anybody who is in the same situation has I was the first time I got in touch with them Reviewed on: 22nd July 2021

Dont hesitate if in debt

Very friendly advisors who assist in sorting your budget and affordable plan and help if you are struggling Reviewed on: 22nd July 2021

Amazing

So helpful and are helping me get back on track with my finances Reviewed on: 22nd July 2021

Great service, always very helpful and make the process easy

I was really embarrassed to have to ring stepchange but I had nothing to worry about, the staff are helpful, knowledgeable and kind. I didn't that they were trying to put me down in any way and am so glad I contacted them Reviewed on: 22nd July 2021

Great and simple support

I have found all the personnel that I have felt with at StepChange to be very professional and helpful at all times. Reviewed on: 22nd July 2021

M Roberts

They took a total disaster of a credit history of mine and are in the process of rebuilding it in a professional and sympathetic manner. Reviewed on: 22nd July 2021

So helpful.

Step change have been amazing for me and my husband when we didn’t see a way out from all our debt, forever understanding and caring as well as knowledgeable, cannot recommend them enough. Reviewed on: 22nd July 2021

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