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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

First Clasd

Just brilliant from start to finish Reviewed on: 22nd July 2021

Amazing helpful people helped me so much

When I thought I couldn’t cope as the debt was drowning me they helped me so much got everything sorted and let me live again without being scared to answer the phone. Never once did they make me feel bad about myself. Reviewed on: 22nd July 2021

Wonderful service

They have taken the stress out of falling into debt , this debt was no cause of my own and they are an amazing company. Reviewed on: 22nd July 2021

Understanding Organisation

They listen and support you and always let you knoe they are there for you and always giving g financial guidance Reviewed on: 22nd July 2021

Great service and easy to use

I wish I would of found them sooner. Thanks Reviewed on: 22nd July 2021

Saved our future

We were struggling to make ends meet and building up more and more debt to try and get ourselves out of a hole. StepChange put a debt management plan in place and helped us manage our creditors. I can finally see the light at the end of the tunnel and it’s made us more money smart too Reviewed on: 22nd July 2021

Best thing I ever did

So understanding and helpful with a very embarrassing and stressful situation it felt like they had taken a huge weight off my shoulders Reviewed on: 22nd July 2021

Step change help

I would have been lost with out thier help can not say enough adout the help they provided Reviewed on: 22nd July 2021

Step Change a life saver

I owe my life to Step Change. This is because they have understanding, compassionate, approachable and helpful counselors who helped me out of my depth of despair and at my lowest point in life. i would definitely recommend them to any one in financial difficulty. To the counselors and advisors, I say a big THANK YOU FOR MY LIFE! Reviewed on: 22nd July 2021

The Best

I was in despair about my debts until I found out about Stepchange. From the moment I contacted them I found the staf very helpful, polite and friendly. They are knowledgeable and advised me the best steps to take. Reviewed on: 22nd July 2021

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