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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

M Roberts

They took a total disaster of a credit history of mine and are in the process of rebuilding it in a professional and sympathetic manner. Reviewed on: 22nd July 2021

So helpful.

Step change have been amazing for me and my husband when we didn’t see a way out from all our debt, forever understanding and caring as well as knowledgeable, cannot recommend them enough. Reviewed on: 22nd July 2021

Unconditional help

Understanding, clear professional help, Angels Reviewed on: 22nd July 2021

I am in control

After years of feeling finances were out of control and heading to a dark place, I discovered Step Change. At last I’m in safe hands. Reviewed on: 22nd July 2021

When I first spoke to step change they were incredible with their advice and really put my mind at rest so much that I had my first good night's sleep for quite a while

It was the best thing i done and really gave me peace of mind Reviewed on: 22nd July 2021

A wonderful organization.

Stepchange has helped me giving me the best advice throughout my payment of credit card debt. The counsellors put my mind at rest saving me a lot of distress; I wouldn't be without them. I greatly appreciate their empathy and their willingness to listen to your experiences. Reviewed on: 22nd July 2021

LIFESAVERS!

When you speak to Stepchange they don’t judge at all. They are so very helpful and knowledgeable you can feel that weight lifting off your shoulders. We have nothing but praise for them. Reviewed on: 22nd July 2021

Mr

Amazing company!!! Soon I will be debt free after more than 5 years. Thanks them. Reviewed on: 22nd July 2021

Great service

We went to stepchange when everything was taking over and out of control. We set up a debt management plan with them and now I can sleep again. Great service and helpful and kind people on the end of the phone. Reviewed on: 22nd July 2021

Easiest set up

Admitting you are in debt is not an easy conversation. It was such an embarrassing moment in my life. But this was such an easy experience and there was no judgement. Thank you for putting me on the road to recovery Reviewed on: 22nd July 2021

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