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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

StepChange the best

Stepchange has changed my life and helped me to manage my debts better. Reviewed on: 22nd July 2021

Amazing. Changed my life

Simply put me back in control. Gave me back some hope. I will emerge better and fit for the rest of my life Reviewed on: 22nd July 2021

Super customer service, genuinely feel like they care!

I cant thank step change enough for the change they have made to our lives, from dreading getting up each day, to learning to enjoy life again...Thank you, thank you SO much! Xx Reviewed on: 22nd July 2021

Fantastic!

Stepchange has been a great help to me in my financial situation. I honestly don’t know what I would have without them, as they have reassured me, given me confidence to deal with my problems and are extremely friendly. If I am worried about anything they put my mind to rest. Thank you so much Stepchange! Reviewed on: 22nd July 2021

They helped me sleep again after a lot of worrying.

After the first call I managed to sleep again and felt the worry lift. They were non judgemental and made me feel comfortable to confide in them. I don’t know what I would of done without them. A close friend recommended calling Step Change, best thing I did. Reviewed on: 22nd July 2021

Great friendly staff

As anyone needing any debt advice it’s always stressful, I have received amazing service from these guys Reviewed on: 22nd July 2021

Amazing people

Amazing and helpful people who are so patient and understanding Reviewed on: 22nd July 2021

Great debt management service

Really good people who are very knowledgeable about debt and how it affects people. Easy to talk to and they set out what works best for you. Reviewed on: 22nd July 2021

excellent help

amazing service very easy to do especially liked I could do it all online Reviewed on: 22nd July 2021

They have the best customer care service

I learned a lot through StepChange Reviewed on: 22nd July 2021

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