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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They helped me sleep again after a lot of worrying.

After the first call I managed to sleep again and felt the worry lift. They were non judgemental and made me feel comfortable to confide in them. I don’t know what I would of done without them. A close friend recommended calling Step Change, best thing I did. Reviewed on: 22nd July 2021

Great friendly staff

As anyone needing any debt advice it’s always stressful, I have received amazing service from these guys Reviewed on: 22nd July 2021

Amazing people

Amazing and helpful people who are so patient and understanding Reviewed on: 22nd July 2021

Great debt management service

Really good people who are very knowledgeable about debt and how it affects people. Easy to talk to and they set out what works best for you. Reviewed on: 22nd July 2021

excellent help

amazing service very easy to do especially liked I could do it all online Reviewed on: 22nd July 2021

They have the best customer care service

I learned a lot through StepChange Reviewed on: 22nd July 2021

Debt stress

Step change have manged my accounts for over 2 years. They helped me at the start and continue to monitor my debts. Without their help and advice god knows where my life would have ended up. It was a mess. I'm etnally grateful. Amazing service. Reviewed on: 22nd July 2021

Helped me regain control

Stepchange helped get me back in control of finances and able to breath again. Reviewed on: 22nd July 2021

Absolutely faultless

Online or over the phone they are always there, and ANY PROBLEMS or changes in your financial situation, they ALWAYS come up with a solution. To be honest I cannot fault Stepchange in any way. Reviewed on: 22nd July 2021

exellent

what a wonderful organisation, saved my life. Reviewed on: 22nd July 2021

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