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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Excellent service thanks

Always supportive and friendly service. Reviewed on: 22nd July 2021

Great advice and help at a very difficult time for me

Great advice and help at a very difficult time for me and continued updates and help very supportive thank you so much Reviewed on: 22nd July 2021

Considerate Financial Planning

StepChange has provided me with the STEPS to make the CHANGES I needed to my financial difficulties. I can now manage all my finances with their help. They also provide me with regular updates. THANKS STEPCHANGE. Reviewed on: 22nd July 2021

Excellent

Helped me a lot, wasn’t made to feel stupid very understanding and great advice and help Reviewed on: 22nd July 2021

I made a big change with Step-Change

I once had a very good credit rating. My finances were all in order, and I had very little debt. Then came a very difficult divorce, and I found myself plummeting into deep debt and deeper despair. Things became very difficult and I didn't know what to do, or where to turn. I tried to struggle on, paying everything, but barely surviving. I hardly slept, I hardly ate. I was afraid to eat, to be honest, because money was so tight. This carried on for quite a few years until I'm ashamed to say I was almost at the point of 'giving up'. I just didn't see any way out of my predicament. It was only the love I have for my (adult) son that kept me going. And then, I found Step-Change. They gave me help and advice, which was priceless, but the most precious thing they gave me was hope. For the first time for many years, I had hope. The lady who helped me was incredibly kind, and very patient, listening to me, and explaining my choices, then detailing how to work out a payment plan that worked for me. (I could even afford food again!). She even filled out the forms online for me (I have eyesight issues). It will take a few years, but there IS an end planned to my debt. And I am happy that my debtors/debts are being paid. I have emailed Step-Change a few times with queries, and have always found them as helpful and as wonderful as that first time I contacted them. I have recommended them to others who are experiencing similar difficulties too. I also look forward to receiving their newsletters, which have helpful advice for different financial situations in which one may find oneself. Step-Change is a wonderful organisation, and I for one and very thankful, and grateful that I found them. Reviewed on: 22nd July 2021

Excellent service

We had a great deal of debt, but after taking to step changes our minds felt at rest for the first time in years, they helped us with every step now we’re halfway to being debt free. Reviewed on: 22nd July 2021

Paying back debts

All the staff have really helped, calmed me down as I’ve been crying down the phone to them about my debt. They’ve all comforted me, supporting me and made me feel much better with myself now that I’m doing something to pay back my debt Thank you all sooooo much I wouldn’t be here now if I hadn’t had you all behind me Reviewed on: 22nd July 2021

Outstanding

Easy listening help everytime very straightforward to use and takes all the worries away Reviewed on: 22nd July 2021

Changed my life

I had been so scared for years of addressing my debt. StepChange enabled me to get plenty of information informally before I committed and when I was ready, it was so easy and they were so supportive and non judgmental. Changed my life, wish I’d done it years ago. Thanks StepChange!! Reviewed on: 22nd July 2021

Lifesavers

Helped me so .much at a very difficult time in my life professional committed very friendly staff Reviewed on: 22nd July 2021

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