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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Reassuring and clear support

Practical and sympathetic help when overcoming debt seemed impossible. And never judgemental.just wish I had gone to 4hem sooner. Reviewed on: 22nd July 2021

Life savers

I don’t know how I’d have coped without this amazing company and their professional and extremely help in my hour of need. I felt overwhelmed with the debt my ex left me in but this company consistently help me to repay in an affordable way. A huge weight lifted! Thank you! Reviewed on: 22nd July 2021

StepChange help put my fears aside.

I was really worried and they helped a lot. Reviewed on: 22nd July 2021

Positivity

I needed help and I found you and you’ve changed my life in more ways then I can express Reviewed on: 22nd July 2021

The best people and best support

Stepchange is the best debt support company in United Kingdom. Very good people and very honest and kind people work here and the blessed with humanity and supporting people.thank you stepchange. Reviewed on: 22nd July 2021

Nowhere to turn

I didn’t know who to turn to about my debt troubles. A friend recommended Step change and I haven’t looked back. They were extremely understanding and helpful and help my on my way to clearing my debts. Excellent service, friendly and helpful advisors. Reviewed on: 22nd July 2021

Excellent service thanks

Always supportive and friendly service. Reviewed on: 22nd July 2021

Great advice and help at a very difficult time for me

Great advice and help at a very difficult time for me and continued updates and help very supportive thank you so much Reviewed on: 22nd July 2021

Considerate Financial Planning

StepChange has provided me with the STEPS to make the CHANGES I needed to my financial difficulties. I can now manage all my finances with their help. They also provide me with regular updates. THANKS STEPCHANGE. Reviewed on: 22nd July 2021

Excellent

Helped me a lot, wasn’t made to feel stupid very understanding and great advice and help Reviewed on: 22nd July 2021

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