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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

This company works really well for me.

This company works really well for me. All debts were consolidated and a manageable monthly payment plan put in place. No more stress of debt letters or people at the door. Amazing. Reviewed on: 27th May 2026

Long and difficult process, unable to get hold of an...

Long and difficult process, unable to get hold of anyone when you call. My debt is now so much worse because nothing is in place since January. It was a huge decision to go down this path but I now just feel let down and less in control than before Reviewed on: 27th May 2026

Helpful and supportive.

Very helpful and gave good advice in what was an extremely stressful situation for myself. I felt quite embarrassed at having to get in touch but was put at ease and the process was not too bad at all. I would say to any other people in this situation to make the call and speak to one of the advisors, they do not judge and are there to help. Reviewed on: 27th May 2026

There IS help out there.

When my financial circumstances changed and I was inundated with debt collectors who bordered on becoming Parasites despite my being open and honest with them I reached out to StepChange who, in a matter of weeks, achieved a Debt repayment process that I was unable to do. Reviewed on: 27th May 2026

Stepchange absolutely helped, and continue to help m...

Stepchange absolutely helped, and continue to help me sort out my finances and get back on track with advice and action into manageable payments. They are a godsend Reviewed on: 27th May 2026

A supportive helpful lifeline.

I was in a desperate financial situation and couldn’t see a way out , a friend told me about stepchange ani rang them . Th customer service was so so good , the lady was supportive, helpful and spent as much time as I needed discussing my situation. It was such a relief and they’ve given me hope. Reviewed on: 27th May 2026

Just very helpful

Thay have helped me a lot when my husband died recently that helped me get sorted in just my name and they got hold of my creditor to let them all know Reviewed on: 27th May 2026

I found step change very helpful in my vulnerable si...

I found step change very helpful in my vulnerable situation due to health and losing my job. Step change helped me throughout and took a lot of burden off me.. I’m still working through my health changes … step change are still with me all the way through Reviewed on: 27th May 2026

Stepchange helped me so much and they were very kind.

Stepchange helped me so much and they were very kind. Every dealing with them, they have been empathic kind and respectful and helped sort a plan out for me Reviewed on: 27th May 2026

Excellent

Really helpful team who never make you feel like they are judging your situation. They treat you with respect. Reviewed on: 27th May 2026

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