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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Very helpful

I was struggling step Change honestly change my life Reviewed on: 27th May 2026

Dont struggle just take the leap and join

I was finding it hard keeping up with payments.sime months i was left with nothink.got in touch with step change n thats wat it did everythink changed for the better thank you Reviewed on: 27th May 2026

Stepchange are your way out of debt

I was concerned about contacting anyone about my debt let alone speaking to anyone. But with stepchange I didn't need to worry about any conversations with people as it was easy to speak to them and complete all the relevant information via email. And since that point I have not looked back. I feel better about my future and becoming debt free because of stepchange. If you had that fear I did, well don't. The program with stepchange will help you find your way out of debt. I cant thank them enough. Reviewed on: 27th May 2026

Been a life saver for helping organise and pay my...

Been a life saver for helping organise and pay my debts Reviewed on: 27th May 2026

Step change was a life saver, I was drowning in debt...

Step change was a life saver, I was drowning in debt and am now debt free, the people on the phone were great too very helpful and understanding Reviewed on: 27th May 2026

Absolutely Great Experience.

Absolutely Great Experience. Saves so much financial pressure. Reviewed on: 27th May 2026

Friendly staff

No judgement on debts , friendly staff and put my mind at ease as soon as I plucked up the courage to get their advice . Am now paying off my debts in a way I can afford Reviewed on: 27th May 2026

Great help lifted the worry and stress

Great help lifted the worry and stress Reviewed on: 27th May 2026

Excellent charity friendly staff and all so compassion

Excellent charity friendly staff and all so compassion Reviewed on: 27th May 2026

Step change has been of great help...

Step change has helped me find it easy to repay all my debts Reviewed on: 27th May 2026

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