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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

just brilliant

they've been just great, very helpful and very friendly , explain everything i needed to know just brilliant Reviewed on: 22nd July 2021

Reduced my stress dramatically

Chronic health conditions led to my life trajectory changing dramatically & my income is only going to get smaller over time now. Stepchange have been incredibly supportive & have taken the debt stress away from me as a long term plan is in hand. I am only paying a small amount off each month but that is better than nothing and creditors are no longer calling. A brilliant service that is professional & equitable for everyone, especially those who are vulnerable. Thank you. Reviewed on: 22nd July 2021

Very helpful!

I have had a great experience with StepChange. They are so understanding and helpful. Everything is explained so well and they made me feel so much better. Reviewed on: 22nd July 2021

Help is at hand

Straight forward, plain English advice and help from polite and efficient staff and everything you need to know is on the website. A service that is second to none and a lifeline when debt help is needed. Reviewed on: 22nd July 2021

Changed my life

A lot of sleepless nights, not eating worrying about where to turn. Just to say Thankyou. Reviewed on: 22nd July 2021

Nice guys friendly

Fab guys so friendly and keep you up to date with all that is going on Reviewed on: 22nd July 2021

Definitely recommend

Don't know what I would have done without them Reviewed on: 22nd July 2021

The best debt advice I received was to contact StepChange

I had serious debt problems and one of my creditors advised me to contact CCCS, now Stepchange. Reviewed on: 22nd July 2021

Saved my sanity

If only I’d have known about stepchange Sooner, I could have saved myself so many years of anxiety not to mention interest charges!! Reviewed on: 22nd July 2021

Great help when I needed it

Helpful non judgemental information and 1 year on things are looking up! Reviewed on: 22nd July 2021

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