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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Good understanding people help you with all your debt problems

Helped to make my life alot less stressful Reviewed on: 22nd July 2021

Utterly customer focused

Has changed my life for the better. Customer focused entirely. Reviewed on: 22nd July 2021

So thankfull

Saved my life. (I don't want to go into any more details but without Stepchange, I doubt I'd be here.) Reviewed on: 22nd July 2021

Superstars

They helped me when nobody else was interested, and still are. Reviewed on: 22nd July 2021

Great Support

Great support at a difficult time, good advice and friendly nonjudgmental staff Reviewed on: 22nd July 2021

Worry no more...

They took my financial worries away gave me peace of mind Reviewed on: 22nd July 2021

Really great company

I've gone from being afraid of debt to feeling happy again Reviewed on: 22nd July 2021

Best help around

I found Stepchange very helpful giving quality advice and guidance Reviewed on: 22nd July 2021

There in time of need and crisis

Excellent service and customer relations. Make us feel less stressed and always helpful and knowledgeable! Thanks Reviewed on: 22nd July 2021

Chris

Great help for me in a very stressful time Reviewed on: 22nd July 2021

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