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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life savers

They have saved us from bankruptcy and the stress of overwhelming debt spiralling out of control. Reviewed on: 22nd July 2021

No sleepless nights

After speaking to an advisor I felt like a dark cloud had gone away, wish I contacted them earlier Reviewed on: 22nd July 2021

Saved my Life

I was close to doing something very stupid due to my debts, caused to my unexpected ill health. Stepchange helped me sort out a budget I could afford and, 6 years later, we are months away from, being debt free. THANK YOU SO MUCH Reviewed on: 22nd July 2021

Brilliant

I was in a very bad place over 3 years ago if it was step change I don't know where I would be today thanks you very much Reviewed on: 22nd July 2021

Professional, caring and knowledgable

Professional, caring and knowledgable Reviewed on: 22nd July 2021

Excellent

Stepchange have helped me change my life. It’s the best thing I have ever done, They reassured me right from the start, don’t have much reason to contact them because everything runs smooth but on the odd occasion that I have they have been so helpful. I feel so much better knowing that I’m now in control and my debt is reducing. I can’t thank stepchange enough, keep up the good work. Reviewed on: 22nd July 2021

Good understanding people help you with all your debt problems

Helped to make my life alot less stressful Reviewed on: 22nd July 2021

Utterly customer focused

Has changed my life for the better. Customer focused entirely. Reviewed on: 22nd July 2021

So thankfull

Saved my life. (I don't want to go into any more details but without Stepchange, I doubt I'd be here.) Reviewed on: 22nd July 2021

Superstars

They helped me when nobody else was interested, and still are. Reviewed on: 22nd July 2021

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