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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Made my life so much easier

Absolutely invaluable help, support and customer service. Always happy to help with queries and work with the individual. Made my life so much easier, less stressed and easier to manage finances. Reviewed on: 22nd July 2021

Helpful, making you feel at ease.

Step Change have helped me feel better about myself, as I felt ashamed of having debt problems.. They have always been Helpful Friendly and Patient making me feel at ease. I wou6 definitely recommend them to anyone.. Reviewed on: 22nd July 2021

Helped me somuch

I got into debt and with their support they helped me through it they are great and l would recommend them to anyone struggling with debt Reviewed on: 22nd July 2021

Stress free

Efficient, helpful and stress free Reviewed on: 22nd July 2021

Organisation and employees full of Empathy

This is the organisation which employs the best people and these employees use empathy to deal with any situation and make people life easy and in their control. Love you SteoChange and thank you very much Reviewed on: 22nd July 2021

Excellent company

Helped me so much and put my mind at rest. Reviewed on: 22nd July 2021

Excellent service.

I was desperate for help and within hours I got support and reassurance with a strategic plan. Reviewed on: 22nd July 2021

saved me from debt

without stepchange i don't know where i'd be now, thank you stepchange Reviewed on: 22nd July 2021

Excellent debt advice

I have always had superb service from the friendly advisors who are knowledgeable and professional I have always been given the nest advice and have no hesitation in recommending them to anyone with financial problems Reviewed on: 22nd July 2021

Amazing people who changes your life.

When you feel like there is no way out of your current situation... The Step Change staff are well trained, knowledgeable and extremely helpful. I have 18 months left, I have a review every year and the Customer Service team are absolutely amazing and I hope that they win this award for all their hardwork. Thank you Step. Reviewed on: 22nd July 2021

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