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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Simply amazing

My name is Andrew from the very first time I contacted stepchange I never felt I was being judged I was put at ease straight away which ever member off the team I spoke to they was just brilliant still a long way to go but getting there thanks to there help not sure where I wud have ended up without the whole team so a massive thankyou to everyone from stepchange x Reviewed on: 22nd July 2021

Always recommended

I have been with Stepchange for a few years now and have always found them so helpful and I don’t hesitate to recommend them to anyone in the same situation. Reviewed on: 22nd July 2021

Excellent service

They have helped me greatly, and allowed me to stop worried about my debts and were extremely professional . Reviewed on: 22nd July 2021

Amazing

Saved my life saved my mental health and got my debts sorted for me always friendly people when contacting them Reviewed on: 22nd July 2021

So helpful

The people at Stepchange have been nothing but kind to me throughout the process. It has been a very stressful time but I’ve made it through with their help. Reviewed on: 22nd July 2021

So glad I found them

Step change stepped in and helped me when I needed help most .Nothing is too much trouble such a great company to deal with. Reviewed on: 22nd July 2021

Helpful

I have used step change for a year now don’t get any hassle or issuses Reviewed on: 22nd July 2021

Made my life so much easier

Absolutely invaluable help, support and customer service. Always happy to help with queries and work with the individual. Made my life so much easier, less stressed and easier to manage finances. Reviewed on: 22nd July 2021

Helpful, making you feel at ease.

Step Change have helped me feel better about myself, as I felt ashamed of having debt problems.. They have always been Helpful Friendly and Patient making me feel at ease. I wou6 definitely recommend them to anyone.. Reviewed on: 22nd July 2021

Helped me somuch

I got into debt and with their support they helped me through it they are great and l would recommend them to anyone struggling with debt Reviewed on: 22nd July 2021

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