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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Stress free

Efficient, helpful and stress free Reviewed on: 22nd July 2021

Organisation and employees full of Empathy

This is the organisation which employs the best people and these employees use empathy to deal with any situation and make people life easy and in their control. Love you SteoChange and thank you very much Reviewed on: 22nd July 2021

Excellent company

Helped me so much and put my mind at rest. Reviewed on: 22nd July 2021

Excellent service.

I was desperate for help and within hours I got support and reassurance with a strategic plan. Reviewed on: 22nd July 2021

saved me from debt

without stepchange i don't know where i'd be now, thank you stepchange Reviewed on: 22nd July 2021

Excellent debt advice

I have always had superb service from the friendly advisors who are knowledgeable and professional I have always been given the nest advice and have no hesitation in recommending them to anyone with financial problems Reviewed on: 22nd July 2021

Amazing people who changes your life.

When you feel like there is no way out of your current situation... The Step Change staff are well trained, knowledgeable and extremely helpful. I have 18 months left, I have a review every year and the Customer Service team are absolutely amazing and I hope that they win this award for all their hardwork. Thank you Step. Reviewed on: 22nd July 2021

StepChange to be recommended.

Always very helpful and polite when I have had to speak to someone. Reviewed on: 22nd July 2021

Get your life back

Most people can’t deal with their own debt problem. You need detached knowledgeable help - and Step Change provide just that. Reviewed on: 22nd July 2021

DMP

Good, satisfied, and recommend to anyone this trusted company and good service free of charge Reviewed on: 22nd July 2021

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