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StepChange: Debt advice reviews

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4.95
Based on 15,722 reviews, last reviewed 6th May 2026
32567% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Really helpful when needed the best decision I made Really helpful when needed the best decision I made Reviewed on: 6th May 2026
Vincent 's avatar
Vincent

Latest lowest rating:

1

StepChange helped me to sort my finances and life ou... StepChange helped me to sort my finances and life out without judgement. I can now sleep at night without worry and I’m not afraid to open my post any... Read more Reviewed on: 6th May 2026
Jane Ocain's avatar
Jane Ocain
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15722)

Literally saved my life!

5
I was struggling so much with my life. Step Change are humans and you can tell that in the way they deal with your situation. they have been amazing from start to finish! Reviewed on: 8th July 2020
Burt Cannonball Run's avatar
Burt Cannonball Run

DMP

4
Cannot fault Stepchange thanks too them my financial worries is looking so much better and the staff are so helpful thank you so much Reviewed on: 8th July 2020
Andy's avatar
Andy

Brilliant and fantastic

5
Step change completely change my life, I never thought I would get outta the mess I was In, if it wasn’t for step change I don’t know where I would be right now, I have more control and more peace of mind step change has dealt with my problems and my situation. Reviewed on: 8th July 2020
Corrina's avatar
Corrina

Amazing...

5
Absolutely 1st class support. Friendly understanding .. Reviewed on: 8th July 2020
Caz's avatar
Caz

Excellent

5
I felt that everyone whom I spoke with took time to deal with all my issues in a friendly efficient manner I felt I was at the heart of everything that you stand for I was choked up with emotion when everything was finally put in place Thank You Stepchange Reviewed on: 8th July 2020
Baz's avatar
Baz

Very understanding & helpful

5
Was in a slot of debt & really feeling suicidal & spoke to stao change & they helped & explained about my debt & really thankful Reviewed on: 8th July 2020
Marc's avatar
Marc

Great Support

5
I was very worried about my situation but as soon as I contacted Step Change I was helped by a reassuring person in a nonjudgmental way. After supplying my details a payment plan was set up before long and my worries became easier. Thank you for your kind and efficient service. Reviewed on: 8th July 2020
Linda's avatar
Linda

Well Impressed

5
Step change have been brilliant to me before I joined them I was in a real dark place with dents that were leading to more serious health problems but now I’ve been put on a plan that suits me and I can afford each month and it gets the creditors off my back Reviewed on: 8th July 2020
Gareth Bailey's avatar
Gareth Bailey

Gave us the much needed help to keep paying our debt but enabling us to live

5
Excellent service always there at the end of the phone Reviewed on: 8th July 2020
Billingham 's avatar
Billingham

Lifeline and reassuring during difficult circumstances

5
have been dealing with step change fir a few years and the service they provide is invaluable! The customer service advisers are so empathic and can't do enough to help and provide reassurance when needed cant recommend them enough. Reviewed on: 8th July 2020
M Twyman's avatar
M Twyman

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