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StepChange: Debt advice reviews

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4.95
Based on 15,686 reviews, last reviewed 6th May 2026
31400% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

I definitely had a huge weight lifted from my life w... I definitely had a huge weight lifted from my life when deciding to contact Stepchange. Reviewed on: 6th May 2026
Lesley W's avatar
Lesley W

Latest lowest rating:

1

StepChange helped me to sort my finances and life ou... StepChange helped me to sort my finances and life out without judgement. I can now sleep at night without worry and I’m not afraid to open my post any... Read more Reviewed on: 6th May 2026
Jane Ocain's avatar
Jane Ocain
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15686)

Great Support

5
I was very worried about my situation but as soon as I contacted Step Change I was helped by a reassuring person in a nonjudgmental way. After supplying my details a payment plan was set up before long and my worries became easier. Thank you for your kind and efficient service. Reviewed on: 8th July 2020
Linda's avatar
Linda

Well Impressed

5
Step change have been brilliant to me before I joined them I was in a real dark place with dents that were leading to more serious health problems but now I’ve been put on a plan that suits me and I can afford each month and it gets the creditors off my back Reviewed on: 8th July 2020
Gareth Bailey's avatar
Gareth Bailey

Gave us the much needed help to keep paying our debt but enabling us to live

5
Excellent service always there at the end of the phone Reviewed on: 8th July 2020
Billingham 's avatar
Billingham

Lifeline and reassuring during difficult circumstances

5
have been dealing with step change fir a few years and the service they provide is invaluable! The customer service advisers are so empathic and can't do enough to help and provide reassurance when needed cant recommend them enough. Reviewed on: 8th July 2020
M Twyman's avatar
M Twyman

Fantastic team and always helpful if you have any problems

5
Sometimes you worry about your budget and they always give you advice on what's best for your debts Reviewed on: 8th July 2020
Jane's avatar
Jane

Excellent customer service

5
I have a DMP set up with StepChange and they have always been helpful whenever I’ve had to contact them, they’re friendly and professional and truly care for their customers Reviewed on: 8th July 2020
Rachael Spence's avatar
Rachael Spence

A friend in crisis

5
When your at the end of your tether and can’t cope, there is a solution! Stepchange. For me it was a release and gave me the will to restructure all my debts. 3yrs on and alls well and I no longer worry about debt. All my debts are now managed by stepchange and they are with me throughout. Reviewed on: 8th July 2020
Gary's avatar
Gary

Have helped me ENORMOUSLY

5
Having helped me with my health and my husbands Also myself being a frontline worker My husband a key worker CANNOT THANKYOU ENOUGH!!! Reviewed on: 8th July 2020
Fiona murray 's avatar
Fiona murray

Brilliant service

5
Never had a problem with the team brilliant customer service Reviewed on: 8th July 2020
Robert Blount's avatar
Robert Blount

The first step to be debt free.

5
I accrued thousands in debt and due to my Financial situation changing I started to struggle to pay my obligations. Step Change were very understanding and helped me choose a solution to satisfy my debts. I’m in a debt management plan and it makes it very simple, one direct debits a month, and no more stress. Never fear debt, there’s always a solution, and I believe Step Change is the best choice. I’ve used Step Change for three years, and so far their methods have helped me pay back £3500 out of £9800. Excellent service! Reviewed on: 8th July 2020
Marc's avatar
Marc

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