Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

View other StepChange products

4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

StepChange to be recommended.

Always very helpful and polite when I have had to speak to someone. Reviewed on: 22nd July 2021

Get your life back

Most people can’t deal with their own debt problem. You need detached knowledgeable help - and Step Change provide just that. Reviewed on: 22nd July 2021

DMP

Good, satisfied, and recommend to anyone this trusted company and good service free of charge Reviewed on: 22nd July 2021

Thanks your really helping us

Really helped when I needed it and gave us hope when we thought we were in dire dtraits Reviewed on: 22nd July 2021

Very happy

I have been with stepchange for about 3 years I have not got the piece of mined highly recommended Reviewed on: 22nd July 2021

Saviours

I’ve been with StepChange since 2010 and they’re fabulous. I’ll be debt free soon and they are so understanding. Reviewed on: 22nd July 2021

So helpful

Took the stress of the debt out of my life and helped me manage when I was struggling Reviewed on: 22nd July 2021

Amazing

Absolutely amazing.. helped me so much. Big weight off my shoulder . Thanks so much Reviewed on: 22nd July 2021

Life savers

Like a lifeboat when it feels like you are drowning. Reviewed on: 22nd July 2021

Really trusted and great charity

Have really helped get my debt under great charity always there to help you cant praise them enough Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt collection
from Ayom Debt Recovery 1.76 from 82 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub