Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,665 reviews, last reviewed 16th Jul 2026
75600% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026
Patricia rose's avatar
Patricia rose

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

5
Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025
Phillip Rutter's avatar
Phillip Rutter

Understanding.compaspionate

5
They listen and understand without prejudgeing you overall a pleasant experience. Reviewed on: 22nd July 2021
Kingbee's avatar
Kingbee

StepChange saved my life

5
What more can I say, literally the truth Reviewed on: 22nd July 2021
Bert Foulds's avatar
Bert Foulds

Great company

5
When I really needed help Step Change were there for me. I can't tell you the difference they made. Reviewed on: 22nd July 2021
Sharon Lesley Lawrence's avatar
Sharon Lesley Lawrence

Very helpful

5
Cannot fault them, very helpful and compassionate Reviewed on: 22nd July 2021
gvtorres25@hotmail.com's avatar
[email protected]

Excellent helping hand

5
Excellent helping hand for the people in trouble.Very understanding staff and helpful. Reviewed on: 22nd July 2021
jeevan's avatar
jeevan

Very helpful

5
They listen and offer different options. Very helpful and non-judgemental. Reviewed on: 22nd July 2021
Annie Ray's avatar
Annie Ray

A Light at the end of the tunnel

5
Unfortunately like few other people I got into debt with credit cards and loans. They are really helpful to clarify the situation and the best way forward at no point they made a judgment. Thank you very much Reviewed on: 22nd July 2021
Franck 's avatar
Franck

Judgment free help

5
After years of feeling alone , afraid and out of control with debt, step change helped me and I didn’t feel scared after the first day I spoke to them. Friendly, non judgmental and finally feels like someone’s on my side. After years of struggling, I should be debt free within less than a year. I will always recommend step Change. Reviewed on: 22nd July 2021
Mrssh's avatar
Mrssh

Step change to peace of mind

5
Caring, helpful, problem solvers Reviewed on: 22nd July 2021
Guru Prasad's avatar
Guru Prasad

Stepchange

5
Fab fab fab great understanding of my situation and very friendly and very helpful.get email of them keeping me informed of my debts and how things are going.can speck to them anytime wonderful Reviewed on: 22nd July 2021
Mags Wilson's avatar
Mags Wilson

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from StepChange?

  • Mortgage Broker

    from StepChange 4.26 from 6 reviews
    StepChange
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill