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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

StepChange to be recommended.

Always very helpful and polite when I have had to speak to someone. Reviewed on: 22nd July 2021

Get your life back

Most people can’t deal with their own debt problem. You need detached knowledgeable help - and Step Change provide just that. Reviewed on: 22nd July 2021

DMP

Good, satisfied, and recommend to anyone this trusted company and good service free of charge Reviewed on: 22nd July 2021

Thanks your really helping us

Really helped when I needed it and gave us hope when we thought we were in dire dtraits Reviewed on: 22nd July 2021

Very happy

I have been with stepchange for about 3 years I have not got the piece of mined highly recommended Reviewed on: 22nd July 2021

Saviours

I’ve been with StepChange since 2010 and they’re fabulous. I’ll be debt free soon and they are so understanding. Reviewed on: 22nd July 2021

So helpful

Took the stress of the debt out of my life and helped me manage when I was struggling Reviewed on: 22nd July 2021

Amazing

Absolutely amazing.. helped me so much. Big weight off my shoulder . Thanks so much Reviewed on: 22nd July 2021

Life savers

Like a lifeboat when it feels like you are drowning. Reviewed on: 22nd July 2021

Really trusted and great charity

Have really helped get my debt under great charity always there to help you cant praise them enough Reviewed on: 22nd July 2021

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