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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

very helpful people

I was in financial difficulties ,contacted step change for help and without judgement was able to help me sort my finances . Reviewed on: 22nd July 2021

A ray of light when I was in a very dark financial place.

A genuinely good company in a pool full of sharks. They have always put my best interests ahead of my creditors. Reviewed on: 22nd July 2021

Getting me back on the road to be debt free

It gave us hope that there was a light at the end of the tunnel. Reviewed on: 22nd July 2021

Helpful/reassuring

I think stepchange is very helpful in reassuring that debts can be sorted and helps take the pressure off. Reviewed on: 22nd July 2021

Peace of mind

Took the pressure of me. Another 2 years and I am clear thanks to Step Change. Reviewed on: 22nd July 2021

excellent

understanding helpful life savers would recommend. Reviewed on: 22nd July 2021

Always there with practical and supported advice

Without their help my mental health would have deteriorated because if the burden of debt Reviewed on: 22nd July 2021

Life Saver

I was fighting depression and stress with debts I’d incurred due to illness and redundancy. I was being harassed by debt collectors and credit companies and didn’t know what to do. I found Stepchange on the web, called them and they were amazing, they were not judgemental, didn’t make me feel like a criminal but explained how they could help and my best options and helped me all the way until I had a debt plan that was accepted by my creditors. I can’t praise or thank them enough. I really don’t know where I’d be if I hadn’t found them and had and still have their continued support. Reviewed on: 22nd July 2021

Amazing

Step change has totally changed my life. All advisors are polite and friendly and never judging. At the worst time of my life they put me at ease and really helped me put a debt plan in place. Everyone is so helpful. Reviewed on: 22nd July 2021

A reassuring service

Stepchange provided a clear and reassuring service right from first contact to a final financial solution to meet my needs. Reviewed on: 22nd July 2021

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