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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

excellent

understanding helpful life savers would recommend. Reviewed on: 22nd July 2021

Always there with practical and supported advice

Without their help my mental health would have deteriorated because if the burden of debt Reviewed on: 22nd July 2021

Life Saver

I was fighting depression and stress with debts I’d incurred due to illness and redundancy. I was being harassed by debt collectors and credit companies and didn’t know what to do. I found Stepchange on the web, called them and they were amazing, they were not judgemental, didn’t make me feel like a criminal but explained how they could help and my best options and helped me all the way until I had a debt plan that was accepted by my creditors. I can’t praise or thank them enough. I really don’t know where I’d be if I hadn’t found them and had and still have their continued support. Reviewed on: 22nd July 2021

Amazing

Step change has totally changed my life. All advisors are polite and friendly and never judging. At the worst time of my life they put me at ease and really helped me put a debt plan in place. Everyone is so helpful. Reviewed on: 22nd July 2021

A reassuring service

Stepchange provided a clear and reassuring service right from first contact to a final financial solution to meet my needs. Reviewed on: 22nd July 2021

amazing help

when you feel like youre drowing in problems these people are there to get me back up. no words can really express what i need to say to them. Reviewed on: 22nd July 2021

Superb Company

This company helped me during an extremely difficult period in my life, & continues to do so...the staff are extremely helpful & supportive & the company deserves recognition... Reviewed on: 22nd July 2021

Step change help solve your debt problems.

Very reliable and offer peace of mind. Reviewed on: 22nd July 2021

Cool guys

Excellent help and assistance to reduce stress and concern plus guidance to ensure debt repayments are made in a manageable and timely way. Reviewed on: 22nd July 2021

Excellent service

In covid times I was very very worried I was not able to pay my bills and so relieved to have the amazing help from stepchange . Reviewed on: 22nd July 2021

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