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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Getting me back on the road to be debt free

It gave us hope that there was a light at the end of the tunnel. Reviewed on: 22nd July 2021

Helpful/reassuring

I think stepchange is very helpful in reassuring that debts can be sorted and helps take the pressure off. Reviewed on: 22nd July 2021

Peace of mind

Took the pressure of me. Another 2 years and I am clear thanks to Step Change. Reviewed on: 22nd July 2021

excellent

understanding helpful life savers would recommend. Reviewed on: 22nd July 2021

Always there with practical and supported advice

Without their help my mental health would have deteriorated because if the burden of debt Reviewed on: 22nd July 2021

Life Saver

I was fighting depression and stress with debts I’d incurred due to illness and redundancy. I was being harassed by debt collectors and credit companies and didn’t know what to do. I found Stepchange on the web, called them and they were amazing, they were not judgemental, didn’t make me feel like a criminal but explained how they could help and my best options and helped me all the way until I had a debt plan that was accepted by my creditors. I can’t praise or thank them enough. I really don’t know where I’d be if I hadn’t found them and had and still have their continued support. Reviewed on: 22nd July 2021

Amazing

Step change has totally changed my life. All advisors are polite and friendly and never judging. At the worst time of my life they put me at ease and really helped me put a debt plan in place. Everyone is so helpful. Reviewed on: 22nd July 2021

A reassuring service

Stepchange provided a clear and reassuring service right from first contact to a final financial solution to meet my needs. Reviewed on: 22nd July 2021

amazing help

when you feel like youre drowing in problems these people are there to get me back up. no words can really express what i need to say to them. Reviewed on: 22nd July 2021

Superb Company

This company helped me during an extremely difficult period in my life, & continues to do so...the staff are extremely helpful & supportive & the company deserves recognition... Reviewed on: 22nd July 2021

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