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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Step change help solve your debt problems.

Very reliable and offer peace of mind. Reviewed on: 22nd July 2021

Cool guys

Excellent help and assistance to reduce stress and concern plus guidance to ensure debt repayments are made in a manageable and timely way. Reviewed on: 22nd July 2021

Excellent service

In covid times I was very very worried I was not able to pay my bills and so relieved to have the amazing help from stepchange . Reviewed on: 22nd July 2021

Step Change has helped at every turn

No matter how small or insignificant I thought my questions were, every time I have had worries they were able to help me and eased my mind and understood ! I would recommend them to anyone! Reviewed on: 22nd July 2021

Outstanding advice and customer service

Helping people in financial difficulties. Put my mind at ease, stopped me worrying. Would recommend to family and friends. Quick and easy to set up plans. Well done keep up the good work. Reviewed on: 22nd July 2021

Fantastic charity

Excellent help and advice for people who are in debt. They calmly sort out your debts so you can breathe again. Reviewed on: 22nd July 2021

best company ,very helpful friendly and understanding

they help me so much through my debt a listening ears very understanding and they don't judge ,because some of them have been where i am and they understand Reviewed on: 22nd July 2021

Best life savers

I almost killed myself as my debts had got out of hand due to a separation. From the moment I contacted Step change, my finances were put in some order and can not thank them enough for assisting me with my creditors. Reviewed on: 22nd July 2021

The light at the end of a tunnel

When I first heard of Steo Change I was in a dark place and didn’t know what to do to escape. Then someone suggested I call Step Change. Their wonderful staff put everything into perspective for me and put me on the right track. They are the friend holding my hand, there for support when I need them, even through the pandemic I cannot rate Step Change highly enough and I do not hesitate to mention them to people who tell me they need help. Wonderful people, wonderful organisation, I’m so glad they are there! Reviewed on: 22nd July 2021

Always supportive and approachable

If i habe any problems they are always helpful and never make me feel embarrassed or ashamed of my debt. Reviewed on: 22nd July 2021

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