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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

A lifeline when in troubled waters

The support received from stepchange is platinum level. The feeling that you are being listened to and heard, but not judged, is indescribable. I am so thankful for the help I get from stepchange. Reviewed on: 22nd July 2021

Thoroughly recommend

I was right on the edge before I joined StepChange, and their help stopped me from doing something really stupid Reviewed on: 22nd July 2021

Step Change Debt management

They have always been friendly and upstanding and have been of great help to me with my finances. Reviewed on: 22nd July 2021

Great company

After hitting rock bottom when my husband left me penniless, I contacted Stepchange and explained my situation. They helped me so much and I was able to keep a roof over my children's heads. I am indebted to them. A wonderful company. Reviewed on: 22nd July 2021

Friendly and professional

I’m so grateful to have control back in my life. I can see the light at the end of the tunnel. Helpful, kind and professional Reviewed on: 22nd July 2021

Weight been lifted

When I called stepchange I was deeply in debt after a relationship breakup I went to citizens advice and they told me to give up work sell my home and I would be ok obviously having no where to live struck a cord with me my friend recommended I speak to step change and I’m still paying off my debt but it’s more manageable I don’t have letters every day threatening me and I feel so much better I got another job and got through it Reviewed on: 22nd July 2021

Would of lost everything without Stepchange

Stepchange have helped me start digging out of my debt hole. Very helpful every step of the way. Would be more than happy to pay for their excellent service Reviewed on: 22nd July 2021

Superb

Put at ease straight away. 100% friendly and helpful. Would recommend without a doubt. On the way to finally being debt free. Reviewed on: 22nd July 2021

Excellent service

I have received good service step by step .All my questions were answered . Reviewed on: 22nd July 2021

Excellent Service

Step Change really helped me get my debts under control and paid off in a manageable way. They are always on hand to offer help and advice if my circumstances had changed to keep my plan on track whilst reducing the pressure on me when needed. Reviewed on: 22nd July 2021

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