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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Easy and very friendly

Very help will make the stress leave you and help you return to a normal life and stress free . Always there to advise and listen. Reviewed on: 22nd July 2021

Very happy with the help I got from them

I'm very relaxed. Can sleep well. My blood pressure coming down Reviewed on: 22nd July 2021

Brilliant

Have always been there for me and supported me through all the way Reviewed on: 22nd July 2021

Life changing relief

Life was getting on top of me financially I feel relieved , now making monthly payments with a bit left to spend, also seeing my debt go down is amazing. Reviewed on: 22nd July 2021

Amazing

I couldn’t of handled my crippling debt without them , they were awesome Reviewed on: 22nd July 2021

A lifeline when in troubled waters

The support received from stepchange is platinum level. The feeling that you are being listened to and heard, but not judged, is indescribable. I am so thankful for the help I get from stepchange. Reviewed on: 22nd July 2021

Thoroughly recommend

I was right on the edge before I joined StepChange, and their help stopped me from doing something really stupid Reviewed on: 22nd July 2021

Step Change Debt management

They have always been friendly and upstanding and have been of great help to me with my finances. Reviewed on: 22nd July 2021

Great company

After hitting rock bottom when my husband left me penniless, I contacted Stepchange and explained my situation. They helped me so much and I was able to keep a roof over my children's heads. I am indebted to them. A wonderful company. Reviewed on: 22nd July 2021

Friendly and professional

I’m so grateful to have control back in my life. I can see the light at the end of the tunnel. Helpful, kind and professional Reviewed on: 22nd July 2021

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