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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16671 reviews)

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4.95

Based on 16,671 reviews, last reviewed 12th May 2026

94100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service very knowledgeable person... Excellent customer service very knowledgeable personnel and extremely helpful Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16671)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

So helpful and clear.

So helpful and clear. Felt as last I could get the help I needed. Reviewed on: 6th May 2026

Reliable.

Very reliable and make sure your up to date with payments Reviewed on: 6th May 2026

If it wasn’t for step change I wouldn’t have been ab...

If it wasn’t for step change I wouldn’t have been able to sleep at night. A huge weight has been lifted off m shoulders Reviewed on: 6th May 2026

StepChange Experience

In the most good but they never reply to your email and claim you have missed payments when you haven’t. Reviewed on: 6th May 2026

DMP advise

Excellent service. Very good charity. Reviewed on: 6th May 2026

very understanding and helpful

very understanding and helpful but sometimes long wait times when phoning. They help you with all your options and explain what it means to you and any affect on your credit rating. helps you clear any debits at a affordable rate and how long this will take Reviewed on: 6th May 2026

Not debt free yet but hopeful

Whilst I’m not out of debt yet I feel I have guidance and a plan Reviewed on: 6th May 2026

Very happy with the service.

Very happy with the service. Totally changed our lives when there seems to be no way out. I find StepChange very accommodating Reviewed on: 6th May 2026

Exceptional company

Step change are non judgmental and very sympathetic. Reviewed on: 6th May 2026

They have helped me so much .

They have helped me so much . I was in a very bad situation before and felt helpless until StepChange Reviewed on: 6th May 2026

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