Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Precise and professional

Helpful, understanding and professional which is exactly what you need when you go to them for help. Reviewed on: 22nd July 2021

Amazing people

I can only thank the people who work at stepchange, they have been helpful and accommodating throughout my debt process..many thanks to everyone Reviewed on: 22nd July 2021

They take all the pressure

I was with another company, for which I had to pay. Stepchange is much more efficient and take all the difficult organisational tasks away from the client at a time of great stress. Reviewed on: 22nd July 2021

The choice that I could ever made

I was struggling and did not know where to turn, Your support has helped me a lot. Reviewed on: 22nd July 2021

Brilliant takes pressure away

Very smooth easy team to deal with Reviewed on: 22nd July 2021

Best thing i ever done.

Fantastic people to talk to,always there to listen and never judgmental,have been with them for over 20 years, gave me peace of mind, while they dealt with my creditors, so as I could live life without the worry and stress. Reviewed on: 22nd July 2021

So helpful

Made me feel better about myself Reviewed on: 22nd July 2021

Pressure

Only a phone call away to relieve the pressure in a very pressured situation Reviewed on: 22nd July 2021

Saved my life

I was suicidal until step change Helped with my debt problems Reviewed on: 22nd July 2021

Life changing company

Before I joined step change I had no future nothing but fear of the postman with letters After joining stepchange my life has gone 360 degrees I feel confident I'm nearly debt free and most of all I have a future to look forward to Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub