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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Amazing organisation

Being a little apprehensive at first, about talking about my issues, any worries I had vanished when I contacted stepchange. They're amazing, really professional and know exactly what they're doing Reviewed on: 22nd July 2021

Excellent

Excellent, geat service. Always there when you need them. Reviewed on: 22nd July 2021

Support when needed.

A very understanding and helpful organisation , bringing both mental and financial relief. Reviewed on: 22nd July 2021

Precise and professional

Helpful, understanding and professional which is exactly what you need when you go to them for help. Reviewed on: 22nd July 2021

Amazing people

I can only thank the people who work at stepchange, they have been helpful and accommodating throughout my debt process..many thanks to everyone Reviewed on: 22nd July 2021

They take all the pressure

I was with another company, for which I had to pay. Stepchange is much more efficient and take all the difficult organisational tasks away from the client at a time of great stress. Reviewed on: 22nd July 2021

The choice that I could ever made

I was struggling and did not know where to turn, Your support has helped me a lot. Reviewed on: 22nd July 2021

Brilliant takes pressure away

Very smooth easy team to deal with Reviewed on: 22nd July 2021

Best thing i ever done.

Fantastic people to talk to,always there to listen and never judgmental,have been with them for over 20 years, gave me peace of mind, while they dealt with my creditors, so as I could live life without the worry and stress. Reviewed on: 22nd July 2021

So helpful

Made me feel better about myself Reviewed on: 22nd July 2021

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