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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Gold star help here.

Completely end to end service and help when you are at your lowest point. Reviewed on: 22nd July 2021

Stepchange changed my life and I will soon be debt free , thank you

An advisor sorted out my payment plan to be affordable and soon the frightening letters and phone calls stopped . The plan changed with my circumstances and was affordable and now after several years I am on the verge of being debt free and in control of my finances and future which all look a whole lot healthier Reviewed on: 22nd July 2021

Kind, helpful and understanding

I was so nervous to phone Step Change but they were so kind, helpful and put me at easy. Approachable every time Reviewed on: 22nd July 2021

Turned my life around

I was in a very difficult position and very stressed, I dreaded the postman arriving. Through no fault of my own, circumstances had left me struggling with repayments. Step change changed all this for me, I’ve nearly paid off all my debts, thanks to their easy to managed repayment scheme. I felt they understood my situation without judging me and treated me with a friendly, professional and understanding service. Reviewed on: 22nd July 2021

Life saver

Getting support and advice at a difficult time with my mental health whilst having money worries probably saved my life. Speaking to that person on the other end of the phone and getting the practical support and advice I needed was such a relief. Ongoing support has been excellent too. I wish I’d done it sooner. My vote is for step change!! Reviewed on: 22nd July 2021

Help me so much.

I was wondering how I was going to pay off my debt then I found step change. It has made my life stress free. Reviewed on: 22nd July 2021

a huge comfort knowing they are always there to help you

We were in a desperate situation (suicidal) had fears in speakin with anyone and stepchange changed our lives where we are nearly back to normal. Fantastic company with fantastic people who really care. Reviewed on: 22nd July 2021

Life savers

They were so supportive and amazing. I really don’t know what we would of done without them Reviewed on: 22nd July 2021

Great Help

My debt was causing me sleepless nights. A heart to heart with my bank manager led to fantastic advice. He advised me to contact StepChange. They have been fantastic and helped me organise a repayment scheme with my creditors which both I could afford and my creditors accepted. Can't praise or thank them enough. Reviewed on: 22nd July 2021

Sort out your finances

Helped me sort out my finances over the past few years cant rate them high enough Reviewed on: 22nd July 2021

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