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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,671 reviews, last reviewed 30th Jul 2026
75720% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026
Peta 's avatar
Peta

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Understanding

5
Was very helpful and understanding with the situation I am in, nothing was to much trouble to sort, left me feeling in more control Reviewed on: 22nd July 2021
Tracy Thomson's avatar
Tracy Thomson

Very professional

5
Very knowledgable on options for me when I needed help Reviewed on: 22nd July 2021
Kevin clark's avatar
Kevin clark

Excellent

5
Excellent service from sympathetic people Reviewed on: 22nd July 2021
Darren l's avatar
Darren l

Best debt help available

5
With all the money going to what is owed on my debt, great customer service and relief at the help provided which was easily accessible I would recommend stepchange to anyone in debt trouble. Reviewed on: 22nd July 2021
Sharon Clarke's avatar
Sharon Clarke

very good

4
always helpful when you need them Reviewed on: 22nd July 2021
Garry Emmonds's avatar
Garry Emmonds

Excellent company

5
I have nothing but praise for this company. The people you speak to are friendly and have your best interests at heart. Everything is explained to you in a sympathetic manner which, under the circumstances, is extremely reassuring. I would definitely recommend to anyone who find themselves in a worrying situation with their finances. Thank you so much for all your help. Reviewed on: 22nd July 2021
Shirley L's avatar
Shirley L

Hard working and efficient

5
Very people focused too: professional and caring Reviewed on: 22nd July 2021
Phil Ingle's avatar
Phil Ingle

Excellent

5
Helped me out when I had to finish work to become my son's carer when he was struggling in school and ended up struggling with my debts Reviewed on: 22nd July 2021
Paul 's avatar
Paul

The best help when you are at your lowest.

5
I suffer from mental health issues & as a result got heavily into debt. The lovely staff at Step Change put me at my ease from the initial contact all the way through the clearing of my debt process. They are always there should I need to talk or have any concerns. Without Step Change I doubt if I would have coped or even survived. Reviewed on: 22nd July 2021
Julie Moore's avatar
Julie Moore

Very friendly

5
Very good customer service, they have no problem understanding our issues Reviewed on: 22nd July 2021
KW CHAN's avatar
KW CHAN

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