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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Excellent

Helped me out when I had to finish work to become my son's carer when he was struggling in school and ended up struggling with my debts Reviewed on: 22nd July 2021

The best help when you are at your lowest.

I suffer from mental health issues & as a result got heavily into debt. The lovely staff at Step Change put me at my ease from the initial contact all the way through the clearing of my debt process. They are always there should I need to talk or have any concerns. Without Step Change I doubt if I would have coped or even survived. Reviewed on: 22nd July 2021

Very friendly

Very good customer service, they have no problem understanding our issues Reviewed on: 22nd July 2021

Life savers

Wife lost her job, we were in dire straits financially, and up stepped step change to set us on a plan of becoming debt free and only have 7 months left after a 7 year plan Reviewed on: 22nd July 2021

Debt plan

Step change have been great for handling my debts. Reviewed on: 22nd July 2021

Saved me

I didn’t know which way to turn when I got myself in to Debt, kept it to myself for a long time, then was told about step change, Reviewed on: 22nd July 2021

Brilliant

Have helped me so much these last couple of years my anxiety was through the roof to the point I was struggling to cope step change helped me with everything and staff I have had contact with via emails or phone are always warm helpful and never make you fill like you are wasting there time there always happy to help! Thank you so much! Reviewed on: 22nd July 2021

Good company

I was very impressed with Stepchange who helped me when I got myself into debt. Could not have sorted it without their help. Reviewed on: 22nd July 2021

Very good

Very good experience and very cooperative and helpfull Reviewed on: 22nd July 2021

Amazing service

Throughout my step change experience, the customer service has been brilliant - they’ve always been so friendly and understanding Reviewed on: 22nd July 2021

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