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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great organisation

Caring, professional and understanding Reviewed on: 22nd July 2021

Wonderfully supportive agency

StepChange changed my life. I have coped with Debt since a young age leaving University and I could see a way out. StepChange changed that for me and gave me hope and some joy back in my life.The impact of debt should never be underestimated and to find help from a free agency that have been nothing short of amazing with me, is something I will be eternally grateful for. Reviewed on: 22nd July 2021

Life saving

They take all the anxiety away and make it simple to deal with your debt when struggling with my mental health it’s on less worry thank you so much Reviewed on: 22nd July 2021

Soooo supportive and non judgemental

The team at Step Change know it takes a lot to call them and they provide the support you need to be proactive in sorting your debts out. The don’t judge about why or how you got into your current position but help and guide you on how to get out of it! Reviewed on: 22nd July 2021

Stepchange are amazing, I would recommend to anyone in debt

I was in debt up to my eyeballs, almost £20k. They helped me make a financial statement and handled all contact with my creditors for me. The majority of my creditors (the exception being capital one.) agreed to freeze the interest and charges which would of made it impossible to pay the debt back. Now 4 years later i have only 4 payments left to make and i will be debt free. Before i found Stepchange, i was juggling my money paying the minimum payment on one card, then withdrawing it a day later to pay another. If your drowning in debt don't leave it too late like i did, get in touch with Stepchange straight away and let them help you like they did me. Reviewed on: 22nd July 2021

Friendly

Don’t make you feel ashamed of having debtd Reviewed on: 22nd July 2021

stepchange helped me to live again

i used to run my own small business and had a few credit cards,at the age of 44 my life changed as i had a massive heart attack,it turned out i had a very rare disease which affected most of my body,things stopped working and i actually died twice,within 6 months i become disabled as i could not longer walk,i was put on steroids so i ballooned in weight,the list goes on,of course i could no longer work,i had no money and relyed on my partner to pay my bills,i contacted stepchange and they put me at ease and helped to review my situation,my debts were made more manageable as i was put on a debt plan,im still on it as i will never get better,stepchange have always been there and have been very understanding. Reviewed on: 22nd July 2021

They brought calm back into my life

My sanity is restored I can sleep at night thank you so much for that Reviewed on: 22nd July 2021

Great

Very helpful without judgment, easy to talk to I would recommend anyone who has financial problems to get in touch with Step Change. Reviewed on: 22nd July 2021

Brilliant service

Excellent customer service. I worried about making the phone call but was put at ease and given great help and advice. Reviewed on: 22nd July 2021

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