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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Debt stress gone

In debt and couldn't seem to find a way of reducing it. Spoke to Step Change and they were very helpful and made me feel there was light at the end of the tunnel. My stress levels went and I feel more in control of my finances now. Reviewed on: 22nd July 2021

Excellent service

Step change have helped me towards getting out of debt, they're so understanding and helpful. Can't fault them Reviewed on: 22nd July 2021

Took the stress out of an horrific experience.

Good advice, honest, direct, easy to use and took the complexity and stress out of a really devastating experience. Reviewed on: 22nd July 2021

Relief

Spoke to them and should have done it sooner they sorted everything out and process was easy to follow Reviewed on: 22nd July 2021

Got my finances under control very quickly

Very helpful would recommend them every time Reviewed on: 22nd July 2021

Great

When under too much pressure, they help to sort out finances and relieve from debt collectors Reviewed on: 22nd July 2021

Finances I order

Once I contacted Step Change, went through the process and started to pay off mt debts, it has given me total peace of mind and control over my financial circumstances where I finally can see a future of being debt free. Reviewed on: 22nd July 2021

Total Blessing

Always been there for me with amazing help and support never had any problems.If you need help like I did and do then you can trust Step Change to help you make your future brighter and get your mind free of some worries that can bring you down and make you feel so low. Reviewed on: 22nd July 2021

Super

Step change is a great company to work with Reviewed on: 22nd July 2021

Problem paying debts

There are fantastic did not judge me contacted creditors for me arranged management payment plan if I had any problems with either payments or creditors it was sorted so did not have to worry about anything Thank you step change I have told many of my friends who are in the same position I was in contact stepchange Reviewed on: 22nd July 2021

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