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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Have consistently helped for 8 years

We have used Stepchange for over 8 years. Our situation has changed a few times in this time and they have always provided a solution which works for us. Reviewed on: 22nd July 2021

Have helped me so much

After struggling with finances and being embarrassed to get help, step change has helped me in so many ways Reviewed on: 22nd July 2021

Customer service

Really good customer service and helpful staff Reviewed on: 22nd July 2021

Changed my life

Stepchange helped me go from feelings of despair about my debt to quickly helping me manage my situation. I was in a dire position and they made managing my life so easy. Thank you. Reviewed on: 22nd July 2021

Excellent

They put in their best to help customers regain their credibility without pushing too hard. Very convenient to work with. Reviewed on: 22nd July 2021

Debt stress gone

In debt and couldn't seem to find a way of reducing it. Spoke to Step Change and they were very helpful and made me feel there was light at the end of the tunnel. My stress levels went and I feel more in control of my finances now. Reviewed on: 22nd July 2021

Excellent service

Step change have helped me towards getting out of debt, they're so understanding and helpful. Can't fault them Reviewed on: 22nd July 2021

Took the stress out of an horrific experience.

Good advice, honest, direct, easy to use and took the complexity and stress out of a really devastating experience. Reviewed on: 22nd July 2021

Relief

Spoke to them and should have done it sooner they sorted everything out and process was easy to follow Reviewed on: 22nd July 2021

Got my finances under control very quickly

Very helpful would recommend them every time Reviewed on: 22nd July 2021

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