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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Great support

Great support from all the team here. Really help me on track Reviewed on: 22nd July 2021

Great Service

Fantastic Customer Service ! Made me feel at ease with my situation. Very understanding Reviewed on: 22nd July 2021

Step change saviours

It's so easy to find yourself in financial difficulties but you are not alone,Stepchange will help guide you so that you can navigate a way out Reviewed on: 22nd July 2021

Amazing service

Really helped me in a low point of my life due to the debt I was in. Really easy to use Reviewed on: 22nd July 2021

Light leading the way.

Always felt more achievable in clearing my debts. Helpful advice on all possible solutions. Reviewed on: 22nd July 2021

Debt management

Helpful friendly staff, debt plan has put mind at rest Reviewed on: 22nd July 2021

Transformed a situation of concern into old news.

Transformed a situation of concern into old news - with polite but not invasive or judgemental concern and consummate professionalism Reviewed on: 22nd July 2021

Friendly face of financial services

This organisation proves that there are people in the financial world who are there to genuinely help. Reviewed on: 22nd July 2021

Huge debt

I HAD £81,000 WORTH OF DEBT IN 2006,WITH THE HELP FROM STEP CHANGE ONLY HAVE 1 YEAR LEFT ON MY DMP AND MY DEBT IS DOWN TO £4500. Reviewed on: 22nd July 2021

Amazing help given when it was needed most

During a very stressful and anxious time I received the best advice given in a friendly manner with reassurances that things would get better and they have indeed. Well done Stepchange Reviewed on: 22nd July 2021

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