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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Experience & HELP

All are very helpful and understand what you need from experience. Advice given and you are made to feel an important person to help. Nothing is too much trouble.! Reviewed on: 22nd July 2021

Understanding and very supportive

Had a very good experience. They were very helpful and understanding of my situation They guide me through a very difficult situation Thanks to Stepchange. Reviewed on: 22nd July 2021

Lifesaver

Can’t complain about step change they are great really helped me when I needed it only ones that did, great customer service Reviewed on: 22nd July 2021

Top company for free debt advice

They havebeen 100% free with good advice, help and assistance. They have also ran some of my debt payment plans. Reviewed on: 22nd July 2021

Best support

Stepchange helping me a lot. Want to say thanks for your support. Reviewed on: 22nd July 2021

Took care of everything

I was in debt didn’t know what to do! They sorted it out with creditors and fixed a manageable monthly payment with 0% interest Reviewed on: 22nd July 2021

Fantastic

Great help any time and massive support, feel very safe Reviewed on: 22nd July 2021

Absolutely brilliant

Step change has helped me so much they are so helpful friendly and always willing to help and very understanding Reviewed on: 22nd July 2021

Finally slept

With out the help I got I don't even think I would be here now Thankyou Reviewed on: 22nd July 2021

Great company

A great company that you wish you didn’t need, but if you do then this is the one to use. NO costs to yourself. Great advice Reviewed on: 22nd July 2021

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