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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Best support

Stepchange helping me a lot. Want to say thanks for your support. Reviewed on: 22nd July 2021

Took care of everything

I was in debt didn’t know what to do! They sorted it out with creditors and fixed a manageable monthly payment with 0% interest Reviewed on: 22nd July 2021

Fantastic

Great help any time and massive support, feel very safe Reviewed on: 22nd July 2021

Absolutely brilliant

Step change has helped me so much they are so helpful friendly and always willing to help and very understanding Reviewed on: 22nd July 2021

Finally slept

With out the help I got I don't even think I would be here now Thankyou Reviewed on: 22nd July 2021

Great company

A great company that you wish you didn’t need, but if you do then this is the one to use. NO costs to yourself. Great advice Reviewed on: 22nd July 2021

Fantastic service,

Very helpful staff in a time of need for me and my family. Took away a lot of stress and allowed me to look to the future. I still have a few years to go but I couldn't have done it without step change. Reviewed on: 22nd July 2021

Debit is a killer

There’s only one thing to say in this review Step change is a group of people taking time out to help others who are desperate to resolve there debit Reviewed on: 22nd July 2021

I would have been at a complete loss without them

They are extremely knowledgeable and deliver sound advice in a calm and comforting manner. They have made a massive difference to my life and definitely deserve to win this award. Reviewed on: 22nd July 2021

Fantastic company/charity

Would have been homeless, destitute and badly depressed without the help of these good people Reviewed on: 22nd July 2021

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