Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Making the phone call to them changed my life!

I felt like I was drowning until I make the call to Stepchange. They understood, helped and supported me and I’ve been able to get my life back on track. It was the best decision I ever made. Reviewed on: 22nd July 2021

Helpful

After being stressed by debt. I got in touch with stepchange and straight away they showed me there was a way out of my debt problems. Reviewed on: 22nd July 2021

Couldn't have paid off my debts without their support.

Very supportive when things got in the way. Reviewed on: 22nd July 2021

Great help

Step change has made the changes that help me get life slowly back on track and help me build a better and worry free future for me and my family. Reviewed on: 22nd July 2021

Amazing!!

In 4 simple words: They saved my life Reviewed on: 22nd July 2021

Excellent company

Got me out of a dark place sorted my finances out Reviewed on: 22nd July 2021

Life savers

When I first called step change I was very depressed about my financial situation and honestly didn’t believe anyone could help . I was terrified to make that first call as I felt so embarrassed and ashamed but the person that I spoke to was so kind and understand. I have recommended to a few people Reviewed on: 22nd July 2021

Top class life savers!!!

Brilliant, I’m about 18 months away from being debt free ; because of step change it feels like 18 minutes away! My circumstances changed so much but they’ve made my journey very comfortable; non judgemental and supportive from the start (back in 2015)! Can’t recommend enough.. Reviewed on: 22nd July 2021

Understanding and outstanding service

Stepchange and its advisors have been very supportive to me all the way through my financial struggles. The team are very understanding and very professional at the delivery of a 5 star service to help people who are struggling financially. Reviewed on: 22nd July 2021

So good

Helping me so much a great weight lifted off my shoulders would be homeless jobless and living on streets without them and still unable to pay debts Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt Solutions
from Money Advisor 3.94 from 13 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub