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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,674 reviews, last reviewed 11th Aug 2026
3% decrease in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026
Maria Ayong's avatar
Maria Ayong

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

5
I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025
C pascoe's avatar
C pascoe

Top class life savers!!!

5
Brilliant, I’m about 18 months away from being debt free ; because of step change it feels like 18 minutes away! My circumstances changed so much but they’ve made my journey very comfortable; non judgemental and supportive from the start (back in 2015)! Can’t recommend enough.. Reviewed on: 22nd July 2021
Tim's avatar
Tim

Understanding and outstanding service

5
Stepchange and its advisors have been very supportive to me all the way through my financial struggles. The team are very understanding and very professional at the delivery of a 5 star service to help people who are struggling financially. Reviewed on: 22nd July 2021
WGold44's avatar
WGold44

So good

5
Helping me so much a great weight lifted off my shoulders would be homeless jobless and living on streets without them and still unable to pay debts Reviewed on: 22nd July 2021
Dylan 's avatar
Dylan

Professional, Knowledgeable, Empathetic, 1st class customer service

5
Great first class experience. fantastic Reviewed on: 22nd July 2021
Nah-Ayele Lamptey's avatar
Nah-Ayele Lamptey

Excellent

5
People work at step change are very helpful and understanding Reviewed on: 22nd July 2021
Rubi Khanom's avatar
Rubi Khanom

Completely professional empathetic staff

5
Totally embarrassed myself with over credit, originally shared the bills with other adults living in the family home. They both moved out within a month of each other and left me with bills I could no longer pay.. Staff at the end of the phone were brilliant, explaining the various options I could have, worked out an affordable way to pay back and keep my head above water too... Yes its still difficult but not impossible to pay.. I have regular updates and estimated completion date.. I don't know what I would have done if my friend hadn't recommended them.. Reviewed on: 22nd July 2021
Dawn Saunders's avatar
Dawn Saunders

Brilliant service

5
Step change has really helped me to get my finances all in one place and reduced the payments to help me be more efficient with my budget. They are responsive to current situations Reviewed on: 22nd July 2021
Joco's avatar
Joco

Excellent

5
It’s very good to helping people they are so nice Reviewed on: 22nd July 2021
Razia's avatar
Razia

Breath easy

5
Due to health reasons I had to stop working and was worried about my financial situation but step change helped me so much I felt like I could breath again after feeling chocked by worrying Reviewed on: 22nd July 2021
Michael Gore's avatar
Michael Gore

Excellent friendly service

5
Made life liveable after struggling with debt. Given great advice and support from beginning to end. A life changing experience 10/10 Reviewed on: 22nd July 2021
Dez Stokoe's avatar
Dez Stokoe

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