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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Excellent

It’s very good to helping people they are so nice Reviewed on: 22nd July 2021

Breath easy

Due to health reasons I had to stop working and was worried about my financial situation but step change helped me so much I felt like I could breath again after feeling chocked by worrying Reviewed on: 22nd July 2021

Excellent friendly service

Made life liveable after struggling with debt. Given great advice and support from beginning to end. A life changing experience 10/10 Reviewed on: 22nd July 2021

Very helpful

Needing some help got in touch with you and with your help sorted my problems out for me. Very undetstanding Reviewed on: 22nd July 2021

Fantastic service and support

From day 1 Step Change where fantastic and do not judge you, they just provide and the advice and support you need at a difficult time. Reviewed on: 22nd July 2021

CHANGED MY LIFE FOR THE BETTER

Helping me through a very difficult time. Reviewed on: 22nd July 2021

Fantastic support

I don’t know what I would have done without Step Change support. They helped me when I didn’t know where to turn. Reviewed on: 22nd July 2021

Understanding and caring

From the first time I contacted Step Change, the advisors were so understanding and caring to you. You were not made to feel guilty or awful about being in debt. The advisors were very supportive and knowledgeable. Reviewed on: 22nd July 2021

Great to deal with

Great help and easy to deal with Reviewed on: 22nd July 2021

Good customer skills.

Every time I have spoken to someone on the phone in Step Change, I have had the privilege to be spoken to by some amazing, calm mannered, non judgemental people. I would highly recommend. This changed my life for the better. Thank you. Reviewed on: 22nd July 2021

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