Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,666 reviews, last reviewed 22nd Jul 2026
75620% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026
Albert Nnokwutem 's avatar
Albert Nnokwutem

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

Highly recommend Step Change

5
The advisors at Step Change listen, support and advise in the best way possible. They have given us real hope in times of despair and with their advice we have made real strides in resolving our debts. Their reassurance and positivity have helped to reduce the stress and anxiety we initially experienced. Reviewed on: 22nd July 2021
maggie b 's avatar
maggie b

Saved my life

5
I’d rather not but in a nutshell as my world came crumbling down around me a friend suggested I called stepchange and to be frank if I hadn’t I don’t think I’d be around breathing the air I breath today. Fantastic support, understanding staff, overall a fantastic company and I’d like to say thank you to stepchange....for everything. Reviewed on: 22nd July 2021
Rob Clark's avatar
Rob Clark

Life saver

5
Real people who are supportive and non judgmental. Reviews are painless and process easy thank you Reviewed on: 22nd July 2021
lotsthompson@icloud.com's avatar
[email protected]

Peace of mind

5
Using Step change gave me peace of mind with their help to pay what I could afford , Staff have always been Helpful and polite Reviewed on: 22nd July 2021
Arthur's avatar
Arthur

Helped us at such a crucial time

5
When my husband lost his job we were devastated and our lifestyle had to change rapidly. Stepchange helped us with a DMP and it saved us from losing our home - what else could be more important? Reviewed on: 22nd July 2021
Watsonsmum's avatar
Watsonsmum

Life changing

5
Fantastic…… from friendly non judgemental staff to, advice, and solutions to manage debt. I never thought I was going to get out my debt situation but slowly & comfortably I am. Reviewed on: 22nd July 2021
Rach's avatar
Rach

Life-saver

5
Excellent, friendly service that’s helped give me back a sense of control. Reviewed on: 22nd July 2021
Frank's avatar
Frank

There to help

5
Simply the best thing I could of done at a time when I was swamped in debt due to reduced hours and a new baby. The relief of not having the weight on my shoulders every month thinking of how I’m going to get through is a lifesaver. Thank you Reviewed on: 22nd July 2021
G 's avatar
G

Always there for us

5
Helped us a few years ago helping us back to normal Reviewed on: 22nd July 2021
brian dennant's avatar
brian dennant

Peace of mind

4
When I was balancing a full-time job in London and travelling weekly to Manchester to care for my 93-old Mother including paying for her medical and domiciliary care, I lost control of my finances. The stress of my situation became too much for me and I couldn’t cope. But then I found Step Change who helped to take the pressure off me from the first re-assuring phone call. Over time since then I have steadily re-built my personal finances and rescued my credit score. Many thanks Step Change. Reviewed on: 22nd July 2021
David's avatar
David

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from StepChange?

  • Mortgage Broker

    from StepChange 4.26 from 6 reviews
    StepChange
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill