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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Life saver

Fantastic service they really did save my life x Reviewed on: 22nd July 2021

Help when needed

I can only say in these troubled times how helpful they are Reviewed on: 22nd July 2021

efficient, professional

Very helpful, ran through all of my options, enabling me to make the final decision. They were efficient and professional, and helped me greatly Reviewed on: 22nd July 2021

Stress free

Having running up debts that we're getting out of control and spiralling, I contacted Stepchange. From the initial contact and speaking to the advisor I was put at ease and reassured there was a solution for my debts to be handled much better than they were. Been with them a while now and always helpful and on hand when I need them and my debts are fully under control and manageable now, can't thank them enough! Reviewed on: 22nd July 2021

Customer Services

I have found Step Change to be the most helpful company I have come across in a long time. Always there to help me with any issues I have had and always explain everything carefully especially were I have made mistakes. They have managed to dig me out of a big hole. Thank You Reviewed on: 22nd July 2021

Put my mind at rest

Excellent didn't judge me or my circumstances listened to me and made the whole process easy. Reviewed on: 22nd July 2021

Super helpful

When I needed serious help stepchange came through for me. Easy to talk too and never judgemental. Reviewed on: 22nd July 2021

Elexcellant service

I have received excellent service from everyone i have encountered. They helped me at a very stressful time and have been supportive. Reviewed on: 22nd July 2021

Painless

Smooth appraisal and sorting of DMP with straight forward operations of the plan. A load off the mind! Reviewed on: 22nd July 2021

The weight off my shoulders is better than any diet could do.

Stepchange have made life so much more manageable. One payment a month worked out of a budget submitted. Ok we still have to be careful but as long as you dicipline yourself you can and will pay off your debt. So kind,caring and understanding people. Reviewed on: 22nd July 2021

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