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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 23rd Sep 2026
99% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026
EddieG's avatar
EddieG

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18682)

Peace of mind

5
Using Step change gave me peace of mind with their help to pay what I could afford , Staff have always been Helpful and polite Reviewed on: 22nd July 2021
Arthur's avatar
Arthur

Helped us at such a crucial time

5
When my husband lost his job we were devastated and our lifestyle had to change rapidly. Stepchange helped us with a DMP and it saved us from losing our home - what else could be more important? Reviewed on: 22nd July 2021
Watsonsmum's avatar
Watsonsmum

Life changing

5
Fantastic…… from friendly non judgemental staff to, advice, and solutions to manage debt. I never thought I was going to get out my debt situation but slowly & comfortably I am. Reviewed on: 22nd July 2021
Rach's avatar
Rach

Life-saver

5
Excellent, friendly service that’s helped give me back a sense of control. Reviewed on: 22nd July 2021
Frank's avatar
Frank

There to help

5
Simply the best thing I could of done at a time when I was swamped in debt due to reduced hours and a new baby. The relief of not having the weight on my shoulders every month thinking of how I’m going to get through is a lifesaver. Thank you Reviewed on: 22nd July 2021
G 's avatar
G

Always there for us

5
Helped us a few years ago helping us back to normal Reviewed on: 22nd July 2021
brian dennant's avatar
brian dennant

Peace of mind

4
When I was balancing a full-time job in London and travelling weekly to Manchester to care for my 93-old Mother including paying for her medical and domiciliary care, I lost control of my finances. The stress of my situation became too much for me and I couldn’t cope. But then I found Step Change who helped to take the pressure off me from the first re-assuring phone call. Over time since then I have steadily re-built my personal finances and rescued my credit score. Many thanks Step Change. Reviewed on: 22nd July 2021
David's avatar
David

Life saver

5
Fantastic service they really did save my life x Reviewed on: 22nd July 2021
Debs's avatar
Debs

Help when needed

5
I can only say in these troubled times how helpful they are Reviewed on: 22nd July 2021
David Jackson's avatar
David Jackson

efficient, professional

5
Very helpful, ran through all of my options, enabling me to make the final decision. They were efficient and professional, and helped me greatly Reviewed on: 22nd July 2021
Ron Clarke's avatar
Ron Clarke

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