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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Peace of mind

When I was balancing a full-time job in London and travelling weekly to Manchester to care for my 93-old Mother including paying for her medical and domiciliary care, I lost control of my finances. The stress of my situation became too much for me and I couldn’t cope. But then I found Step Change who helped to take the pressure off me from the first re-assuring phone call. Over time since then I have steadily re-built my personal finances and rescued my credit score. Many thanks Step Change. Reviewed on: 22nd July 2021

Life saver

Fantastic service they really did save my life x Reviewed on: 22nd July 2021

Help when needed

I can only say in these troubled times how helpful they are Reviewed on: 22nd July 2021

efficient, professional

Very helpful, ran through all of my options, enabling me to make the final decision. They were efficient and professional, and helped me greatly Reviewed on: 22nd July 2021

Stress free

Having running up debts that we're getting out of control and spiralling, I contacted Stepchange. From the initial contact and speaking to the advisor I was put at ease and reassured there was a solution for my debts to be handled much better than they were. Been with them a while now and always helpful and on hand when I need them and my debts are fully under control and manageable now, can't thank them enough! Reviewed on: 22nd July 2021

Customer Services

I have found Step Change to be the most helpful company I have come across in a long time. Always there to help me with any issues I have had and always explain everything carefully especially were I have made mistakes. They have managed to dig me out of a big hole. Thank You Reviewed on: 22nd July 2021

Put my mind at rest

Excellent didn't judge me or my circumstances listened to me and made the whole process easy. Reviewed on: 22nd July 2021

Super helpful

When I needed serious help stepchange came through for me. Easy to talk too and never judgemental. Reviewed on: 22nd July 2021

Elexcellant service

I have received excellent service from everyone i have encountered. They helped me at a very stressful time and have been supportive. Reviewed on: 22nd July 2021

Painless

Smooth appraisal and sorting of DMP with straight forward operations of the plan. A load off the mind! Reviewed on: 22nd July 2021

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