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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16671 reviews)

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4.95

Based on 16,671 reviews, last reviewed 12th May 2026

94100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service very knowledgeable person... Excellent customer service very knowledgeable personnel and extremely helpful Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16671)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Supporting and helpful i

I had problem paying my bills and was given good advice and support to get things in order with my creditors and myself which I’m grateful for all the support from Stepchange. Reviewed on: 6th May 2026

Sleepless Nights.

When i was recommended to Step Change I was in a bad place! Many many sleepless nights.It really was life changing. They helped me with everything.Yearly review I can update myself online.Its made a world of difference. Reviewed on: 6th May 2026

So easy to apply online for debt advice and the opti...

So easy to apply online for debt advice and the options available to you. So clear on what you will pay each month based on your budget. I won't be debt free for several years but I'm no longer stressed by been in debt and making repayments. Reviewed on: 6th May 2026

Couldn’t have done it without StepChange help me a l...

Couldn’t have done it without StepChange help me a lot and I didn’t have to worry about anything anymore Reviewed on: 6th May 2026

Excellent service from start to finish.

Excellent service from start to finish.. they do all the work ie contacting all your debt companies and making you completely understand every step taken and give you piece of mind Reviewed on: 6th May 2026

User friendly online account system plus friendly an...

User friendly online account system plus friendly and professional one one contact. Reviewed on: 6th May 2026

Step Change is the best thing I did

Until I contacted Step Change I was forever missing payments and my credit score was sinking like a stone but thanks to Step Change it has helped to rebuild my credit score and maintain my regular payments to the point of two months I will be debt free. Thanks from the bottom of my heart. Reviewed on: 6th May 2026

Step change DMP review

Easy to set up all was done on line, no problems with customer service when contacted on three occasions Reviewed on: 6th May 2026

Great Service

My credit card debt was became unaffordable when my circumstances changed due to poor health. Step Change were excellent and helpful and also very friendly. A few simple details about what I owed to who and what my income and outgoings were and they took it from there, speaking to my creditors themselves. It has relieved me of stress. Reviewed on: 6th May 2026

I can’t thank StepChange enough.

I can’t thank StepChange enough. When I felt overwhelmed, they listened without judgement, and gave me practical, realistic support. They are professional, compassionate, and genuinely helpful It’s made such a difference to my peace of mind and my mental health. Reviewed on: 6th May 2026

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