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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

This is a life changing experience, they help you wi...

This is a life changing experience, they help you with coming to terms with debts and providing solutions to resolving the issues. Reviewed on: 27th May 2026

Very quick set up.

Very quick set up.They have taken care of everything,stopping all debts owners contacting me directly Reviewed on: 27th May 2026

We spent several years paying high interest rates in...

We spent several years paying high interest rates in an attempt to pay off our debts, but the debts remained the same after 5 years. We pleaded with our debtors to lower their rates but by then they were well over 20%. By chance we approached Step Change who enabled us to start paying off our debts which has reduced our debts. Reviewed on: 27th May 2026

Iv been with this company for a few years now they a...

Iv been with this company for a few years now they are brilliant people caring i would recommend them for people struggling with dept i was very worried about my dept i had they took the stress from me and my creditors helped me aswell for not charging interest on money I owe Reviewed on: 27th May 2026

I can only say what a life saver StepChange can be f...

I can only say what a life saver StepChange can be for people that at the time feel all lost at sea and all alone , the support and help which was given was first class THANK YOU StepChange ever so much. Reviewed on: 27th May 2026

Everybody I spoke to was knowledgeable & so kind.

Everybody I spoke to was knowledgeable & so kind. They were all so supportive of my decision Reviewed on: 27th May 2026

The advisors are knowledgeable and understanding

The advisors are knowledgeable and understanding of your circumstances and can offer the advice required for your case Reviewed on: 27th May 2026

Great help

Great I’ve used others but these are the best around very helpful wouldn’t recommend anyone else Reviewed on: 27th May 2026

Gave us our life back

We honestly cannot thank StepChange enough for the help and support they have given me and my husband. When you are struggling with debt it can feel overwhelming, embarrassing and lonely, but from the very first conversation they treated us with kindness, respect and absolutely no judgement. They took the time to listen, explain everything clearly and help us find a solution that works for us. One of the biggest things for us is that the service is completely free. Every penny we pay goes towards clearing our debts rather than paying expensive fees, which has made such a huge difference. For the first time in a long time we actually feel in control and able to breathe again. The stress and worry has reduced so much knowing we have support and a proper plan in place. If anyone is struggling financially and feeling scared to ask for help, please know you are not alone. Reaching out to StepChange was one of the best decisions we ever made. Thank you for helping us get our lives back on track. Reviewed on: 27th May 2026

Did it all on line easy to set up

Did it all on line easy to set up Reviewed on: 27th May 2026

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